Frequently Asked Questions
- Do the rates include all the applicable taxes, electricity, gas, and water usages?
Yes, the rates quoted do include all the applicable taxes, electricity, gas, and water usages.
- Do the apartments include the required bed linen, towels?
Yes, the apartments are fully equipped with all the required linen, towels, kitchenware, etc.
- How do we collect the keys to the apartment on our arrival?
Please phone us at least 30 minutes prior to your arrival, and we'll meet you at the apartment building, help you with the check-in, and provide you with the keys.
- When do we pay for accommodation, and do you accept credit cards on arrival?
The payment for the apartment is due on arrival, and you are welcome to use your credit cards.
- Are babies and children regarded as people for calculation of apartment rates?
Yes, babies and children of all ages are regarded as people, and the additional charge for additional persons apply irrespective of age. We do provide bedding for all persons including babies and children, including baby cots (if required).
- Are we allowed to smoke inside the apartment?
All our apartments are non smoking, and smoking is not permitted inside any of our apartments. Smoking is only permitted on the balconies where available. If people smoke inside the apartment, a deodorising charge of AU$150 will apply.
- Do the apartments contain cooking facilities?
All apartments contain kitchens with cooking facilities, including kettles, toasters, cooktops, pots, pans, etc.
- Do the apartments include tea, and coffee and milk?
We normally do not include tea, coffee or milk inside the apartments. We normally provide complementary bottle of Australian wine on arrival to most apartments, but if prefered, we can provide tea, coffee, milk, or non alcoholic drinks instead. Please request on booking.
- Is parking included with the apartments?
Parking is not included in the rates for the Sydney centre apartments and is charged at AU$25 per night (24 hour access). Monthly parking rates are also available. Parking is free of charge for the suburban apartments, but please note, all parking facilities are subject to availability. Please request on booking.
- Our flight arrival to Sydney is early in the morning, can we have early check-in?
Normal check in time is 2pm with luggage facility available from 10:00. Subject to availability, guaranteed early check-in (from 7:30am) can be secured at the time of the booking at a cost of half the nightly rate.
- Our flight out of Sydney is late in evening. Can we have late check-out?
Normal check-out time is 10am. Subject to availability, guaranteed late check-out (no later than 6pm) can be secured at the time of the booking at a cost of half the nightly rate.
- If we do not wish to pay for early check-in or late check-out, can we leave our luggage with you while the apartment is not available?
With most apartment we do have luggage storage facility between the hours of 10:00 and 18:00.
- I have an allergy and have special requirements. Can I make special requests?
Yes, please provide us with your special requirements at the time of booking. Please do not wait until your arrival to advise us of your requirements, to avoid dissapointment.
- Do you have wheelchair accessible apartments?
Yes, we do have some apartments that are wheelchair accessible, but please note, we do not have any special rails inside the apartments. Please check with us prior to booking.
- We have a family of 6, can we all be accommodation in 1 apartment?
Yes, we do have a number of spacious apartments that comfortably accommodate 6 people.
- Why are the rates quoted on the availability or reservation form differ from the web site rates?
The rates on the web site, are the off peak rates and do not include peak periods such as christmas/new year, easter, public holidays, school holidays, sporting events.
- Are breakfasts included in the rates?
No, the apartment rates do not include breakfasts. Please note, all apartments contain kitchens if you wish to prepare your own breakfast, and most apartments are well located near a variety of restaurants and coffee shops if required.